Comfort food; Craft and Cleaver very recently started a weekly ‘Barbecue Feast’ Delivery service with a different ‘Feast’ each week. We were so upset by the situation and decided to leave. Find out what's popular at The Craft and Cleaver in St Albans, Hertfordshire in real-time and see activity I point out what the menu says it should have. Craft and Cleaver: Amazing food! rudely blamed it on us and said the booking was done online and there was nothing they could do, her attitude was appalling. The lads/ladies in the kitchen do a brilliant job! Transport. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Ultimately the servers are the face of the restaurant, so not a great experience. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. While they shadily reduce the amount of food you get, for example the platter is now nearly £50, was around £34 when I first went there, and somewhere in between last summer, certainly not as high as it is now, for that money you used to get a ton of food. Craft and Cleaver: What a gem! As we did I told a male member of staff to cancel our booking as we had been sat over 20 minutes without being served, to which he half heartedly mumbled sorry. We were not disappointed. Extremely generous portions, courteous and friendly staff and delicious cocktails. The lady Megan refused to swap out the pork options for something else in the ‘platter for two’ even thou I was willing to p Our next order of drinks were pretty much slammed down on the table as she was turning to leave as quickly as possible. You will try nicely cooked pudding, waffles and brownies. Then during the evening they bought food over to us which wasn’t ours and got irate when we said it wasn’t ours, didn’t even apologise for the fact they had got it wrong. I mean it’s only been 2 times we’ve had to ask after initial order... our original server eventually comes back to make sure everything is ok, I ask for the coleslaw and pickles that’s she pointed out was missing. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Craft & Cleaver - 62 Catherine Street, AL3 5BU Saint Albans, UK - Rated 4.5 based on 76 Reviews "My shroom burger was truly delicious. Firstly the prices have gone up considerably over...the last year. We were not disappointed. Details & Location; Details & location. TL148076. The lads/ladies in the kitchen do a brilliant job! Craft and Cleaver, St Albans Picture: Food - Check out Tripadvisor members' 4,091 candid photos and videos. We went for some bbq wings to...share- best wings we’ve ever had. If they had been polite and apologetic to start with we wouldn’t have minded the error, things happen but this was shocking from start to finish! Craft and Cleaver Brooklyn-style Barbecue, Cocktails & Craft Beer Catherine Street, St Albans www.craftcleaver.co.uk 62 Catherine Street, St. Albans AL3 5BU England. the last year. Note: your question will be posted publicly on the Questions & Answers page. The only place i would get a burger!!! I understand prices go up over time (inflation, costs, covid, all sure to increase prices) and they’d be a bit more palatable if I was seeing the same food on my plate. You’ll find us on Catherine Street, St Albans – just off the High Street at the top of town. Craft & Cleaver. Great covid routine in place too! I took some new customers during the August eat out promotion, singing the place’s praises, perfect time to go, ect. Unfortunately the place seems to be going downhill. We arrived early but were told it was fine, our table was ready, take a seat and someone will be over. 4.6K likes. customer service was good. Staff couldn’t have been more welcoming or gone to more trouble, and food was so good. Unfortunately the place seems to be going downhill. Craft and Clever. A girl with brown girly hair came back and...More, One of my favourite places to eat in St Albans, I go there fairly regularly, taking new customers most times, despite my previous poor review, they’re generally very good. We were so upset by the situation and decided to leave. Sat Nav Reference. Craft and Cleaver: Beer and meat! If they had been polite and apologetic to start with we wouldn’t have minded the error, things happen but this was shocking from start to finish! The staff have brilliant craic if you fancy a pint on your lunch break or for a pitstop in town at the weekend!! She leaves again, clearly annoyed at her difficult customers, saying something to the bar, which wasn’t a good look. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. The staff were really friendly and accommodating and the food and cocktails were insanely good! Proudly independent, open 7 days a week! So I had to speak to the supervisor, his name was Aerial. Industrial Pub & Smokehouse specialising in authentic Low N’ Slow BBQ, Cocktails & Craft Beer Over 20 minutes later we still hadn't been served by any one of the several members of staff that were milling about. Extremely organised since being re-opened!! We went here for our anniversary meal after being drawn in by their amazing instagram pics. Home Eat & Drink Craft and Clever. I took some new customers during the August eat out promotion, singing the place’s praises, perfect time to go, ect. Staff were very friendly and attentive. Hotels near Redbournbury Watermill and Bakery, Italian Restaurants with Outdoor Seating in St. Albans, Mediterranean Restaurants for Families in St. Albans, Restaurants for Group Dining in St. Albans, Restaurants for Special Occasions in St. Albans, Restaurants with Outdoor Seating in St. Albans. - See 411 traveler reviews, 126 candid photos, and great deals for St Albans, UK, at Tripadvisor. We are so sorry that you have to close...once again. customer service was good. more. looking forward ro return again soon, I have never in my life been treated so badly or been spoken to like I was at this restaurant. Ultimately the servers are the face of the restaurant, so not a great experience. I point out what the menu says it should have. It seems now you get less, noticeable differences are the lack of jalapeños sausage which were amazing, and the bank breaking corn on the cob. Bare in mind I’ve got a menu in front of me... again I ask her what’s meant to be on there, she tells me she knows it’s missing the coleslaw/pickles. Craft & Cleaver is an Industrial, Brooklyn-Inspired Barbecue Joint & Bar – bringing authentic wood-fired Barbecue, expertly-sourced Craft Beer & awesome Cocktails to St. Albans. While they shadily reduce the amount of food you get, for example the platter is now nearly £50, was around £34 when I first went there, and somewhere in between last summer, certainly not as high as it is now, for that money you used to get a ton of food. Small losses I’m sure but not so much when coupled with the increasing prices. As we did I told a male member of staff to cancel our booking as we had been sat over 20 minutes without being served, to which he half heartedly mumbled sorry. Good job lads! However that’s where my praises stopped. Due to certain dietary reasons I can’t eat pork. Quality and quantity decreasing, prices increasing, and don’t get me started about the service! I understand prices go up over time (inflation, costs, covid, all sure to increase prices) and they’d be a bit more palatable if I was seeing the same food on my plate. Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor. We even tried the marshmallow shots (which are made in-house by...bar staff) and it was out of this world! Then I had the burnt ends cheese burger with fries and slaw which again was amazing and my husband had a plate of the burnt ends and ribs. So I went over to speak to the manger, there wasn’t one in. So I had to speak to the supervisor, his name was Aerial. Clearly annoyed at the customers that have been (politely) asking for their food to be correct, not her fault the kitchen is sending out incorrect orders, I get that but likewise not our fault either. Ordered the go to for new customers, the platter, knowing the quality to be expected. Just to say thank you for a fantastic dinner yesterday evening, before we sadly have to enter Tier 3 again. Close to Bus Routes; Close to Railway Station; Nearby Bus Routes (10m) 34, 300, 301, 653 Nearby Station (< ½ mile) St Albans City Great, finally starting to get what we’re paying for! Extremely friendly even when its busy and the...More, My fiance and i came here as we love American food / BBQ food. Our next order of drinks were pretty much slammed down on the table as she was turning to leave as quickly as possible. the table next to us was occupied by more diners. The most delicious bbq you could wish for! I tried to explain to him why we weren’t happy but he interrupted me, told me we shouldn’t have been rude, that the customer isn’t always right, that it was our fault, that we should be the bigger people and not be rude even if they were, tried to shut me up and said “what is it you want, discount?”, argued back at me when I said there was no customer service his response was yes there is our staff are good and that maybe one of them was having a bad day. We were looking forward to a celebratory meal and we're completely disappointed. Their chicken wings were once something to be revered, you’d wonder what kind of chicken they came from, now look like something out of Iceland’s freezers and nothing special. It seems now you get less, noticeable differences are the lack of jalapeños sausage which were amazing, and the bank breaking corn on the cob. Note: your question will be posted publicly on the Questions & Answers page. 62 Catherine Street, St Albans AL3 5BU England. We called twice, checking 8 was ok and that we had to be outside because there was 8 of us. looking forward ro return again soon, I have never in my life been treated so badly or been spoken to like I was at this restaurant. Reserve a table at Craft and Cleaver, St Albans on Tripadvisor: See 414 unbiased reviews of Craft and Cleaver, rated 4 of 5 on Tripadvisor and ranked #51 of 315 restaurants in St Albans. Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Eventually another server comes over to let us know the rib will be out shortly, what’s happened, as it was perfect 5 mins prior and we were assured it was correct? We are so sorry that you have to close...More, Me and my partner have been several times and we always leave happy, full and content. I won’t ever be returning and I will be advising people to not go there. He didn’t listen to a word I said and I am completely gobsmacked and disgusted with how badly we were treated and how aerial spoke back to me. Every Monday the menu will be announced on their socials along with details for ordering and Friday delivery. Small losses I’m sure but not so much when coupled with the increasing prices. She leaves again, clearly annoyed at her difficult customers, saying something to the bar, which wasn’t a good look. Craft and Cleaver: Superb! I won’t ever be returning and I will be advising people to not go there. The most delicious bbq you could wish for! However that’s where my praises stopped. - See 411 traveler reviews, 126 candid photos, and great deals for St Albans, UK, at Tripadvisor. Then I had the burnt ends cheese burger with fries and slaw which again was amazing and my husband had a plate of the burnt ends and ribs. Extremely generous portions, courteous and friendly staff and delicious cocktails. The way she spoke to us was like it was our fault and she was so annoyed at us, this was before we had barely got in the door. CRAFT AND CLEAVER, St Albans - Updated 2020 Restaurant Reviews, Photos & Reservations - Tripadvisor. Craft and Cleaver, St Albans: See 414 unbiased reviews of Craft and Cleaver, rated 4 of 5 on Tripadvisor and ranked #51 of 315 restaurants in St Albans. Get directions 62 Catherine St. St Albans, England, United Kingdom. We will be back to support you as soon as you are allowed to re-open. A great venue for date night, a working lunch or celebration - we've got you covered with booths, restaurant & garden seating. 62 Catherine Street St Albans AL3 5BU. Good job lads!More, My fiance and i came here as we love American food / BBQ food. Great, finally starting to get what we’re paying for! Photos at The Craft and Cleaver in St Albans, Hertfordshire on Untappd. 51.755923, -0.338323. once again. Proudly independent, open 7 days a week! order I would go again because of the food but I was a little disappointed with the service. Can’t recommend this place enough, so looking forward to coming back once lockdown has ended.More, It’s my second time here and the first time was amazing the waitresses were amazing but the second time it wasn’t best as we were sat on uncomfortable chairs and it took ages for us to be acknowledged and they also missed some of our...order I would go again because of the food but I was a little disappointed with the service.More, Have been a number od times, food is always great. We even tried the marshmallow shots (which are made in-house by...More, It’s my second time here and the first time was amazing the waitresses were amazing but the second time it wasn’t best as we were sat on uncomfortable chairs and it took ages for us to be acknowledged and they also missed some of our...More, Have been a number od times, food is always great. We...More, We made a booking during the government eat out to help out scheme for mid afternoon. We called twice, checking 8 was ok and that we had to be outside because there was 8 of us. We...left very satisfied and highly recommended to friends and family.More, We made a booking during the government eat out to help out scheme for mid afternoon. They messed up our booking, we booked for 8 and they had it down for 6. Firstly the prices have gone up considerably over...More, Been a massive fan of this place since it opened and it never disappoints!! Get quick answers from Craft and Cleaver staff and past visitors. We were looking forward to a celebratory meal and we're completely disappointed. Overall I’d say poor from start to finish, I shouldn’t need to ask more than once for the correct food and that should be the initial order, I will be giving it some time before I go back, as it just doesn’t seem worth it anymore.More, Been a massive fan of this place since it opened and it never disappoints!! Over 20 minutes later we still hadn't been served by any one of the several members of staff that were milling about. food is absolutely out of this world!! Just to say thank you for a fantastic dinner yesterday evening, before we sadly have to enter Tier 3 again. Ordered the go to for new customers, the platter, knowing the quality to be expected. Craft & Cleaver, Saint Albans. Immediately I notice that not all the food is there and asked the server what was on the plate, she didn’t seem to know, so I pointed out it was missing the beef rib, she took it away to come back saying the kitchen said it was perfect. Quality and quantity decreasing, prices increasing, and don’t get me started about the service! Extremely organised since being re-opened!! Then they got our order wrong, bought the bill to us before we had even got our deserts. She came back with the coleslaw, not exactly placed on the table nicely for us, by this time I’ve given up and can’t be bothered to ask for the pickles too. Welcome to Craft & Cleaver. Then during the evening they bought food over to us which wasn’t ours and got irate when we said it wasn’t ours, didn’t even apologise for the fact they had got it wrong. The only place i would get a burger!!! We’re all about Barbecue, Beer & Cocktails, service with a smile & good music. The cooks here prepare tasty beef brisket, smoked meat and bacon. Eventually another server comes over to let us know the rib will be out shortly, what’s happened, as it was perfect 5 mins prior and we were assured it was correct? I tried to explain to him why we weren’t happy but he interrupted me, told me we shouldn’t have been rude, that the customer isn’t always right, that it was our fault, that we should be the bigger people and not be rude even if they were, tried to shut me up and said “what is it you want, discount?”, argued back at me when I said there was no customer service his response was yes there is our staff are good and that maybe one of them was having a bad day. Great covid routine in place too! : your question will be over, restaurants, and don ’ t one in some BBQ wings.... New customers, the platter, knowing the quality to be outside because there nothing... To this location Albans - Updated 2020 restaurant reviews, 126 candid photos and videos because of the and... – just off the High Street at the Craft and Cleaver to more trouble, and attractions by reviews. Best wings we ’ ve ever had free person get a burger!!!!!! Which wasn ’ t one in said you can ’ t a good meal this. 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